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Step 1: |
Once you are on the
phone with a member of our support team, you will be directed
to this page by your support representative. You will then click the Click Here button to initiate the
screen-sharing session. |
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| Step 2: |
You are prompted to
download a small virus-free plug-in. Select 'Run' from the download
window. |
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| Step 3: |
With your permission,
your support representative can view your screen and share control
of your mouse and keyboard. |
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| Step 4: |
You are in full
control of your computer at all times. You always have overriding
control of your mouse and keyboard, and you can end the
screen-sharing session at any time. |
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Welcome to
Online Support
Click the button
above and select 'Run' to start an
online support session. |
